QueueEntry Event Not Firing

Dec 30, 2014 at 4:14 PM

I am trying to get information about a call when it is placed into a queue, and I assumed that the QueueEntry event would be fired when a call was added into a queue. Am I correct in assuming this? If I am, what reasons may there be that it is not firing?

Many Thanks.
Dec 30, 2014 at 6:14 PM
No, the event you want to catch is JoinEvent.

/// <summary>
/// A JoinEvent is triggered when a channel joines a queue.<br/>
/// It is implemented in <code>apps/app_queue.c</code>
/// </summary>
Dec 31, 2014 at 9:07 AM
Thanks, that makes a lot more sense!

I am now able to find when a call is joined to a queue, however on looking at the CallerId field of the JoinEvent it is null and the CallerIdName is the name of the Queue? Is there anything else that I need to implement to get the actual callers number at this stage?

Thanks in advance.